Privacy Policy

1. Introduction

Bloom & Barakah ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you visit or shop on bloomandbarakah.com, how we use it, and the choices you have.

By using our website, you agree to the collection and use of information in line with this policy.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact us:

• Contact details — name, email address, phone number, shipping and billing address
• Order information — products purchased, order value, payment method (we do not store your full card details — these are processed securely by our payment gateway)
• Account information — if you create an account, your login details and order history
• Communications — messages you send us through our contact form, email, or WhatsApp

We also automatically collect some technical information when you browse our site, such as your IP address, browser type, device information, and pages visited — mainly through cookies (see Section 5).

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Communicate with you about your order, account, or enquiries
• Send you marketing updates and offers, where you've opted in — you can unsubscribe at any time
• Improve our website, products, and customer experience
• Detect and prevent fraud or misuse of our services
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share it only with trusted third parties who help us run our business, including:

• Payment processors — to securely process your payment
• Shipping and logistics partners — to deliver your order
• Website and hosting providers — to keep our site running securely
• Marketing and analytics tools — to understand how our site is used and improve it

These partners only receive the information necessary to perform their specific service, and are required to protect it.

We may also disclose information if required by law, or to protect our rights, property, or safety, or that of our customers.

5. Cookies

We use cookies and similar technologies to keep you logged in, remember items in your cart, understand how you use our site, and personalise your experience.

You can control or disable cookies through your browser settings, though some parts of our site may not function properly without them.

6. Data Security

We use industry-standard measures — including secure (SSL-encrypted) checkout — to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 10.

8. Children's Privacy

Our website and products are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:

• Email: hello@bloomandbarakah.com
• Or visit our Contact Us page