Refund & Cancellation Policy

1. Order Cancellation

You can cancel your order free of charge within 12 hours of placing it, as long as it hasn't already been packed or shipped. To cancel, contact us as soon as possible via our Contact Us page with your order number.

Once an order has been shipped, it can no longer be cancelled — but you can request a return once it's delivered, following our Shipping & Returns Policy.

2. Refund Eligibility

You're eligible for a refund if:

• You cancel your order before it ships (Section 1)
• You return an eligible, unopened product within 7 days of delivery (see our Shipping & Returns Policy)
• Your order arrives damaged, defective, or incorrect (reported within 48 hours of delivery)
• Your order is lost in transit and confirmed undelivered by our courier partner

3. How Refunds Are Processed

Once your cancellation or return is approved, we initiate the refund to your original payment method — the same card, UPI, or bank account used for the purchase. We're unable to issue refunds to a different account or in cash.

You'll receive a confirmation email once your refund has been initiated.

4. Refund Timeline

Once approved, refunds are processed within 5–7 business days. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account.

If you haven't received your refund within 10 business days of approval, please reach out to us and we'll help track it down.

5. Exchanges

If you'd prefer an exchange (for example, a different shade) instead of a refund, let us know when you contact us about your return — we'll arrange it wherever the replacement item is available in stock, at no extra cost.

6. Failed or Refused Delivery

If a delivery attempt fails because you were unavailable, or if delivery is refused at the doorstep, our courier partner will usually attempt redelivery. If the order is eventually returned to us, we'll process a refund minus any return shipping cost incurred, unless the failure was due to an error on our part.

7. Non-Refundable Situations

Refunds cannot be issued for:

• Products that have been opened, used, or damaged after delivery (unless the item itself was defective)
• Items marked "final sale" at the time of purchase
• Change-of-mind requests made after the 7-day return window

8. Contact Us

For any questions about cancellations or refunds, reach out to us:

• Email: hello@bloomandbarakah.com
• Or visit our Contact Us page