Shipping & Returns Policy

1. Order Processing

Once your order is placed and payment is confirmed, we begin processing it right away. Orders are typically packed and handed over to our shipping partner within 1–2 business days.

Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery Timelines

Once shipped, delivery generally takes 4–7 business days, depending on your location:

• Metro cities — 3–5 business days
• Other cities & towns — 5–7 business days
• Remote or rural areas — 7–10 business days

These are estimated timelines and can occasionally vary due to courier delays outside our control.

3. Shipping Charges

We currently offer free shipping across India on all orders. Any applicable shipping charges, if introduced in future, will be clearly shown at checkout before you complete your purchase.

4. Order Tracking

As soon as your order ships, you'll receive a tracking link via email and WhatsApp/SMS. You can also check your order status anytime from our Track Order page using your order number and email or phone number.

5. Delays & Delivery Issues

While we work with reliable courier partners, delays can occasionally happen due to weather, regional disruptions, or high order volumes. If your order is significantly delayed beyond the estimated window, please reach out to us and we'll look into it right away.

6. Return Eligibility

We want you to love what you order. If you're not satisfied, unopened and unused products can be returned within 7 days of delivery, provided:

• The product is in its original, unopened packaging
• The product has not been used, opened, or damaged
• You have proof of purchase (order number or invoice)

Once we receive and inspect the returned item, we'll notify you of the approval status. Refunds for approved returns are covered in our Refund & Cancellation Policy.

7. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once opened or used:

• Nail paint bottles that have been opened or used
• Lip care products that have been opened or used
• Items marked "final sale" at the time of purchase

This does not affect your right to a replacement or refund if the item arrives damaged, defective, or incorrect — see Section 9.

8. How to Initiate a Return

To start a return, simply:

• Contact us via our Contact Us page with your order number and reason for return
• We'll confirm eligibility and share pickup or drop-off instructions
• Once we receive and inspect the item, we'll process your refund or exchange

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you.

10. Contact Us

For any questions about shipping or returns, reach out to us:

• Email: hello@bloomandbarakah.com
• Or visit our Contact Us page